All the stuff you want to know!
Can you engrave on an item I bring to you? We are often able to engrave on items you have such as metal plates, jewelry, drinkware, wood boards and more. We are happy to offer free estimates on engraving your products. We offer a wide selection of items for engraving and may be able to help you with just what you are looking for so check with us before you buy a gift for engraving.
Brown Dog – do you only offer pet products? We offer lots of products that are not pet/dog related! Brown Dog is named in memory of a beloved chocolate lab, Lady Venus, who graced our family’s life for 14 wonderful years and her picture hangs at the entrance to our shop. The “Originals” comes from our desire to create wonderfully original and unique designs in collaboration with our customers.
Are all your products in your online shop? One of our favorite parts of creating giftables, is working with our customers to create something unique and memorable. While we do offer a range of items in our online shop, we prefer to have conversations with our customers to find just the right gift, the right style, and the right colors. Once we have an idea of what gifts would work for your needs, we will chat about the best way for you to see proofs of your gifts before we create them.
Do you have storefront I can visit? We have a quaint workshop located at 13 Birds Way in North Waterboro where customers can come to look over sample products, order custom wares and pick up orders. We have a small display of some of our most popular items that are ready for cash and carry and we have several products on hand that are ready for engraving, often while you wait! You can find our wares at Community Creations at 233 Main St. in Waterboro or you can visit us at one of the fairs and festivals we participate in through the year. We post our upcoming events on our home page and our social media sites so you always know where to find us.
Can you ship products? We ship all over the country! We provide gift shops from Maine to California with giftables and are very accustomed to shipping the most fragile of items. Our preferred shipper is UPS as we find them to be the most reliable and the best at getting our wares to our customers in perfect condition.
How long will it take to get my order? While we strive to get things out as quickly as possible, we do typically need a two weeks or so in most cases to get your order to you. During the busy holiday season orders do take longer and we suggest ordering early!
Do you accept returns? Due to the nature of personalized items, we unfortunately cannot accept returns. We will happily replace any items that have manufacturers defects.
What forms of payment do you accept? We accept cash and major credit cards. Invoices may be paid online and are due at the time of your order.
Do you offer discounts for bulk orders? We are happy to offer reduced pricing for bulk orders. We consider bulk a single item ordered by the case.
Do you offer wholesale? We have several wholesale customers and would love to talk to you more about our wholesale pricing and order minimums.